Qualifications

·   Management:

o   Supervision and coordination of IT services between five sites and three divisions.

o   Supervision and coordination of intra-office IT personnel.

o   Development of budget projections and presented to upper management for approval. Approximately $150 thousand.

o   Assist in the new hire process, interviews, candidate selection, and recommendation to upper management.

o   Developed Corporate IT Plans and presented to upper management (storage, network infrastructure, virtualization).

o   Develop and maintain relationships with vendors, contractors, and consultants.

o   Regularly attend industry conferences, both local and national, to learn about new threats/techniques/technologies and to network with peers. Attended DefCon, SpiceWorld, and Interface in 2015.

·   Networking:

o   Installation, configuration, support, and troubleshooting of networking equipment including servers, switches, wired and wireless routers, firewalls, VPN Security, email spam filtering, data compression, and internet filtering appliances.

o   Experienced in supporting and troubleshooting routing, remote access, and VPN (mobile and site to site) connections.

o   Wired and wireless network design, assessment, support, and troubleshooting; including diagnosing physical connection issues and cabling new locations.

o   Routinely manage user account/share permissions, group policy, security audits, and user creation/deletion via Active Directory.

·   Hardware and Software Configuration:

o   Installing and configuring operating system software including Windows 3.1 – Windows 10, Windows Server 2000 - 2013, ESX, ESXi, and Novel 3-4.x.

o   Installation and configuration of Microsoft Exchange 2000-2013.

o   Installation, configuration, and management of VMWare and Citrix XenServer environment(s).

o   Installation, configuration, and support of applications from Microsoft, Corel, Citrix, Autodesk, Adobe, MatLab, SolidWorks, OrCAD, Comsol, AirWatch, BeyondInsight, and ESRI.

o   Installation, configuration, and support of database systems including MSSQL, mySQL, Access, and Sybase.

o   SharePoint Portal installation, configuration, deployment, content creation, support, and troubleshooting.

o   Installation and support of QuickBooks and MAS90.

·   End-user Support:

o   Extensive experience assisting users via desk side visit, telephone, and remote connections.

o   Installation, configuration, deployment, troubleshooting and support of hardware including PCs, laptops, printers, monitors, network switches/routers/hubs, mobile phones, smart phones, internal and external hard drives, CD/DVD readers/writers, and other peripherals.

·   Telecommunications:

o   Support of telephone/VOIP systems including toning and cross connecting phone lines and cabling new locations.

o   Liaison between end users and telecommunications providers during upgrades and outages.

o   Liaison between IT management and telecommunications vendors.

o   Liaison between IT management and cabling vendors.

·   Security:

o   Implemented two-factor authentication for assignment of administrative credentials on workstations and servers.

o   As ISSM/ISSO/IAO/IAM, management and maintenance of secure computer systems under DSS, NISPOM, and JSIG control.

o   Active DOD Security Clearance, Secret.

o   Completed the Security+ coursework.

 

 

 

Work Experience

Senior Network Engineer/IT Supervisor/ISSM/ISONovember 2008 – Present

SARA, Inc.Cypress, CA

·   Manage and maintain a corporate network/IT department over 3 locations, supporting 100-150 users and 300+ endpoints.

·   Keep the department within budget, projects on schedule, and provide updates to management.

·   Coordinate with multiple Government and Law Enforcement Agencies regarding network and operations security.

·   Transitioned from a traditional PBX to a VOIP system.

·   Virtualized 95% of the server environment(s) in the company.

·   Installed and maintain AirWatch for Mobile Device Management (MDM).

·   Installed Beyond Trust for privilege management via policy. Upgraded the network infrastructure.

·   Coordinated with Security and Facilities Departments when upgrading Access Control and Alarm systems.

·   Coordinated with multiple vendors and contractors when acquiring the Irvine Facility and remodeling pre-move in. 

·   Evaluate software/solutions for use/viability before deploying to production environment.

·   Perform tasks from workstation/end-user support to corporate IT planning, ensuring consistent IT support regardless of staff availability.

 

Senior Network EngineerFebruary 2007 – October 2008

Tekserv1. LLC.Anaheim, CA

·   Provided Helpdesk and network management support for 100+ clients with varied environments.

·   Created and maintained good working relationships with client representatives.

·   Maintained one-hour response time and often resolved issues within hours or same day with remote or onsite support.

·   Maintained high levels of service and customer satisfaction.

·   Routinely performed desktop and server support tasks via desk side visit or remote connection.

·   Server and workstation upgrades, replacements, and new deployments.

·   Installed and supported network appliances including firewalls and spam filters.

·   Assisting the sales team to determine customer needs and providing recommended server, workstation, and network upgrades. Serving as a liaison between clients and third party vendors to resolve issues and ensure smooth transition during major upgrades and service outages.

·   Acting as a project manager for large projects and coordinating efforts between customer representatives, Tekserv1 and vendors.

 

Systems Admin./Helpdesk Tech./Remote Office Support CoordinatorMarch 2005 – January 2007

DudekEncinitas, CA

·   Managed and maintained support of 9 remote sites and assisted in the support of 3 buildings at the headquarters location covering from 125 – 250 users via desk side visit, telephone and remote connections.

·   WAN/LAN maintenance, monitoring, support, and troubleshooting.

·   SharePoint and InfoPath content creation, administration, and support. Backup and restore operations; including installation of backup software and hardware, configuration of scheduled backup jobs, tape rotation, troubleshooting, documenting backups, and restoration of files.

·   Worked with IT and upper management to open new offices, design new IT initiatives, and complete IT projects outside of daily operations.

·   Assessed end-users needs and offered solutions within the current and planned infrastructure. Windows XP Pro, Office 2003, Windows Server 2000/2003, and MSSQL 2000/2005 support. Active Directory Administration.

·   Workstation imaging. Phone system administration. Network and telecommunications cabling troubleshooting.

 

PC/Helpdesk TechnicianAugust 2004 – March 2005

Dudek & Associates, Inc. (Employee of Networks Plus)Encinitas, CA

·   End user support using phone, e-mail, desk side visits, and remote support.

·   Local support to offices in Encinitas, remote support, and onsite visits to Palm Springs, Santa Barbara, Costa Mesa, and San Juan Capistrano.

·   System receiving, imaging, configuration and deployment.

·   Network, system, and software inventory and documentation.

·   Researched IT initiatives and provided purchasing recommendations.

 

Security

DOD Secret clearance held since 2009.

·   

 

Military Service

United States Marine Corps, Field Radio Operator1993-1997

 

Education and Training

BS in Information SystemsPace University, School of Computer Science and Information Systems – Pleasantville NY, 2004

Minor: Business Q.P.A.: 3.52, Honors: Cum Laude

COMSEC Custodian Training Course, Information Assurance Education Curriculum (IAEC)NSA – September 2014

CompTIA® Security+QuickStart Intelligence – April 2014

PowerShell 3QuickStart Intelligence – June 2013

Information Assurance Concepts and EssentialsManTech International – August 2012

VMWare VSphere 5.0: Install, Configure, ManageQuickStart Intelligence - July 2012

SharePoint 2003 and Office 2007 First LookVortex Data Systems – San Diego, CA, 2006

MSCDBA Track CourseworkMicro Skills – Miramar, CA, 2006

Certified Novell Administrator version 3.x and 4.x1998

 

Additional Interests

·   Bikers Against Child Abuse (B.A.C.A.), Started Membership ProcessMarch 2016